Privacy policy
At Downriver Details, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our Facebook page.
1. Information We Collect
When you visit our Facebook page, we may collect the following types of information:
Personal Information: When you contact us via messages, comments, or bookings, we may collect information such as your name, email address, phone number, and vehicle details.Usage Data: We may collect data about your interactions with our Facebook page, including your activity, engagement, and preferences (e.g., likes, comments, messages).
2. How We Use Your Information
We use the collected information for the following purposes:
To respond to your inquiries and messages.To provide you with details about our services, promotions, and updates.To improve our social media content and engagement.To ensure a positive experience on our Facebook page.
3. Data Sharing and Disclosure
We do not share your personal information with third parties, except for:
Service providers who assist with managing our social media accounts (e.g., Facebook itself, marketing tools).As required by law or legal process.
4. Cookies and Tracking
Our Facebook page may use cookies or tracking technologies to enhance your experience and analyze engagement data. You can adjust your browser settings to control cookies or opt out of certain tracking features.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:
Access and update your personal information.Request the deletion of your personal information (to the extent permitted by law).Opt-out of receiving marketing communications by following the unsubscribe link in our messages or contacting us directly.
7. External Links
Our Facebook page may contain links to other websites or social media profiles that are not operated by us. We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check this page periodically for updates.
Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us via Facebook messages or contact us at [313-618-4873].
Frequently Asked Questions
Got questions about our detailing services? Find quick answers to common queries in our FAQ section below!
How long does a detailing service take, and what is included?
Each mobile detailing service typically takes about 2 hours to ensure a thorough and high-quality finish. During this time, we provide a complete interior/exterior wash, hand-dry, tire and wheel cleaning, interior vacuuming, upholstery and surface cleaning, and a final touch of waxing or sealant for added shine if purchased. Our meticulous process ensures your vehicle looks its best, all from the convenience of your location!
What forms of payment do you accept?
We are unfortunately only accepting cash payments at this time. Soon to come: Cash app, Zelle, Credit Cards, Ect...
Can detailing remove scratches and swirl marks from my car's paint?
Ceramic coating doesn’t remove swirls and scratches on its own, but it can enhance the appearance of your car's paint. Before applying the coating, we typically perform a thorough paint correction, which involves polishing the surface to minimize imperfections. This process reduces swirls and scratches, leaving a smoother finish. Once the ceramic coating is applied, it provides a protective layer that enhances shine and helps prevent future damage, keeping your car looking pristine longer.
Do you have same-day appointments?
Most days we do not except same day appointments but on certain occasions we would be more than happy to help!
What are your hours of operation?
Currently we are excepting appointments from (4pm-10pm Monday - Friday) and (8am-10pm Sat - Sun)
Do you come to me?
At Downriver Details, we are a mobile detailing company that brings our expert services directly to you! Whether you're at home, work, or anywhere else, our team provides high-quality car care on-site, saving you time and hassle. Enjoy a showroom shine without having to drive anywhere—just schedule your appointment, and we’ll take care of the rest!
